Ticket Policies

Cancelations, Refunds, and Exchanges

All ticket purchases are final. No refunds or exchanges except in the case of an event cancelation. The following policies apply to single ticket purchases:

  • If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date(s). If you are unable to attend the new dates, we will work with you to find a solution, including refunds upon request.
  • If your event is canceled for any reason, including local and state government restrictions, we will refund your performance.


Shows and dates are subject to change. Some fees may not be refundable. Ticket policies are at the discretion of The Plaza Theatre and Broadway In El Paso and may be changed at any time.

Reselling of Any Type of Ticket

Ticketmaster is the only authorized sales platform for Broadway In El Paso Tickets.

Broadway In El Paso (BIEP) does not permit the purchasing of tickets for the sole purpose of reselling them. Tickets purchased by persons that BIEP believes are purchasing solely for resale may be canceled, including without refund at any time. BIEP does not permit the reselling of tickets in excess of their face value price through any means other than through authorized reselling programs of TM and BIEP. Violations of this provision by you, your Guests, or another Patron may result in revocation of all tickets held in your name or in any account, including credit card account. BIEP and the Producer will not be responsible for counterfeit tickets purchased from unauthorized ticket resellers. Lost or stolen tickets for which replacement tickets have been issued will be voided and not honored. To address improper resale and counterfeit ticket concerns and otherwise, BIEP may implement any necessary procedures for tracking ticket transfers and purchases, including but not limited to a paperless ticket system which may require the ticket holder to present the credit or debit card used for purchase prior to admission.