Season Ticket FAQs

Contact the Plaza Theatre Box Office

Call: 915-231-1111 (M-F, 10am-3pm)
Box Office evening and holiday hours vary according to event schedules. The Box Office opens three hours prior to showtime.

Please be aware of the high volume of calls and emails we will be handling for the next several weeks. Calls may not be returned as quickly as normal, and could be returned after regular hours.

Frequently Asked Questions

To log in to your Account Manager dashboard, select Account Manager in the Season Tickets submenu of this website, or click here.

First time logging in? Visit our new sign in page for complete instructions.

The new 24/25 season is now on sale. If you are renewing, log into your account on Account Manager and access your invoice, your seats are reserved and just need to be paid for.

If you are new, click HERE to purchase. An easy step by step process can be found HERE.

Be sure to always be in the know. Follow us on Facebook and Instagram and make sure you sign up for our e-newsletter to be alerted when the new show titles are announced.

P.S. – Current subscribers always get exclusive first access to the list, so please ensure you’re receiving emails from Broadway In El Paso, if you are a 23/24 season ticket holder!

Your current seats have been held for you in the new 24/25 season, attending on your same day of the week. Seats not renewed by June 21, 2024 will be automatically released.

  1. Click here to log into Account Manager. If you have forgotten your password or have never visited Account Manager, click the provided link and you will be sent an email with further instructions. For assistance, please contact the Plaza Theatre Box Office: 915-231-1111
  2. Once in Account Manager, you will be automatically directed to your Invoices screen. Select the 2024/2025 season and click Continue.
  3. Confirm your payment information and accept the Terms and Conditions. Click Pay Now to process your order – you’re all set!
  4. Want to make changes to your package or seats? The sooner you renew, the sooner you can upgrade! You’ll receive an email from us in July when your exclusive change/upgrade period begins. Please note that you must renew your current package before we are able to accommodate changes during the exchange period.

Want to make changes to your package or seats? The sooner you renew, the sooner you can upgrade! You’ll receive an email from us in July when your exclusive change/upgrade period begins. Please note that you must renew your current package before we are able to accommodate changes during the July exchange period.

There is no charge for changes made in Account Manager unless you are choosing seats at a higher value. Changes made over the phone will incur a $3 service charge per order.

Subscribers are generally renewed into their same seats and day of the week for the new season, with a few exceptions based on show dates and availability.

If your dates or seats have been altered for any reason, you will receive a personal communication from us via email and/or phone during your renewal period to ensure the changes meet your satisfaction.

  • YOUR SEATS ARE YOUR SEATS. Enjoy the same seats at each show, each year. You always have the opportunity to upgrade or make changes.
  • BUY BEFORE THE PUBLIC. You’ll receive early access to buy tickets for all shows, including any new shows added throughout the year.
  • SAVE TIME & MONEY. Plan your year of entertainment in advance – it couldn’t be easier!
  • 5 GIFTS FOR PRICE OF 1. A night at the theatre makes a great gift! Gift up to 5 gifts with one easy purchase.
  • LIFE HAPPENS. Dates don’t work for your schedule? Something comes up? You can exchange your tickets for a more convenient date of the same show (pending availability).
  • INFO AT YOUR FINGERTIPS. Your personal Account Manager allows you to upgrade, change, and view your subscription at your convenience.
  • STELLAR SERVICE. Your Season Ticket Office team is here for you every step of the way!
  • DISCOUNTED PARKING. Subscribers will receive discounted parking at the Civic Center Parking Garage for all 5 Broadway In El Paso series shows.

To learn more, please visit our Ticket Policies page.

To learn about the Plaza Theatre’s safety protocol including guest’s condition of entry please click here.

Please add to your safe senders list, address book, and/or primary inbox tab to ensure you receive our messages. If you think you are not seeing our emails, please check your Spam folder or Promotions tab first.

You may unsubscribe at any time but know that doing so means you may miss important ticketing and transactional communications.

We highly recommend that all subscribers do the following: Regularly check to ensure you are receiving emails from us; mark the addresses above as safe senders; and reach out to the Plaza Theatre Box Office if your email address has changed. The email address you use for Broadway In El Paso and Ticketmaster communications should be one you check often.

Please log in to your Account Manager dashboard. Note that you will need to first log in with the email address we have on file, before making further changes to your account. If you are unsure which email address is on file, please contact us at

Once logged in, select your name from the top righthand corner, and choose “My Profile.” Then, simply make any contact info changes necessary. Be sure to scroll down and hit save when you’re done.

Downloading your mobile tickets to your smartphone’s wallet app allows a quick, convenient place to access your Broadway In El Paso tickets. To access your mobile tickets, login to your Account Manager dashboard from your smartphone’s mobile internet browser. This may be Google Chrome, Safari or another browser you may have previously installed. Then, follow the steps below.

1. Select ‘Manage My Events’ from the Quick Links Menu.

2. Tap the Event to view those individual tickets.

3. Tap the seat under the “My Tickets” listing to view the ticket.

4. Tap the ‘Add to Wallet’ or ‘Save to Phone’ button.

5. Then, tap ‘Add’ to save the ticket to your smartphone’s mobile wallet.

6. After you’ve saved a ticket, swipe left on your screen to navigate to the next ticket.

7. Repeat the process until you have saved all of your mobile tickets.

To access your mobile tickets at the event, simply open your phone’s mobile wallet and tap the ticket.

Single tickets will be on sale at a later date for each show, to be announced. The only way to guarantee your seats in advance is to subscribe.

Want to be notified when tickets become available? Sign up for our e-newsletter

For more information including special entrances and purchasing ADA seats contact the Plaza Theatre Box Office: 915-231-1111 |