Contact the Plaza Theatre Box Office
Call: 915-231-1111 (M-F, 10am-3pm)
Email: boxoffice@destinationelpaso.com
Box Office evening and holiday hours vary according to event schedules. The Box Office opens three hours prior to showtime.
Please be aware of the high volume of calls and emails we will be handling for the next several weeks. Calls may not be returned as quickly as normal, and could be returned after regular hours.
Frequently Asked Questions
To log into your Account Manager dashboard, select Account Manager in the Season Tickets submenu of this website, or click here.
First time logging in? Visit our new sign in page for complete instructions.
You may renew your Season Tickets for the upcoming 2026-27 season here. The deadline to renew is June 26, 2026. Seats not renewed by June 26 will be released for public purchase, so don’t wait!
For questions and assistance, contact the Box Office.
New packages for the 26/27 season are now on sale! Visit our New Package Info Center to learn more and purchase.
The only way to guarantee priority access to the best seats at the best price and enjoy the many exclusive benefits is to become a subscriber! Be sure to always be in the know. Follow us on Facebook and Instagram and make sure you sign up for our e-newsletter to be alerted when the new show titles are announced.
Season Ticket upgrades and exchanges for Subscribers for the 26/27 season will be available in July. Keep an eye on your email for instructions and information on when your upgrade period opens.
If you’re happy with your current seats, no action is needed—your seats will remain the same for the upcoming season.
There is no charge for changes made in Account Manager unless you are choosing seats at a higher value. Changes made over the phone will incur a $3 service charge per order.
Subscribers are generally renewed into their same seats and day of the week for the new season, with a few exceptions based on show dates and availability.
If your dates or seats have been altered for any reason, you will receive a personal communication from us via email and/or phone during your renewal period to ensure the changes meet your satisfaction.
Yes! We are excited to announce that we have payment plan options this season! Select the payment plan option at checkout and enjoy a convenient way to secure your year of entertainment! Opting for the payment plan allows you to spread the cost into 4 equal automatic payments. The first payment will be charged when you subscribe with subsequent payments charged on the first of September, October and November. Note: your seats won’t be confirmed until all 4 payments are completed ahead of the first show.
For questions and assistance, contact the Box Office.
- YOUR SEATS ARE YOUR SEATS. Enjoy the same seats at each show, each year. You always have the opportunity to upgrade or make changes.
- NEW! PAYMENT PLANS. We are excited to announce that we have payment plan options this season! Select the payment plan option at checkout and enjoy a convenient way to secure your year of entertainment! Opting for the payment plan allows you to spread the cost into 4 equal automatic payments. The first payment will be charged when you subscribe with subsequent payments charged on the first of September, October and November.
- BUY BEFORE THE PUBLIC. You’ll receive early access to buy tickets for all shows, including any new shows added throughout the year.
- SAVE TIME & MONEY. Plan your year of entertainment in advance by enjoying 5 shows with 1 purchase – it couldn’t be easier!
- 5 GIFTS FOR PRICE OF 1. A night at the theatre makes a great gift! Gift up to 5 gifts with one easy purchase.
- LIFE HAPPENS. Dates don’t work for your schedule? Something comes up? You can exchange your tickets for a more convenient date of the same show (pending availability).
- INFO AT YOUR FINGERTIPS. Your personal Account Manager allows you to upgrade, change, and view your subscription at your convenience.
- STELLAR SERVICE. Your Season Ticket Office team is here for you every step of the way!
- DISCOUNTED PARKING. Subscribers will receive discounted parking at the Civic Center Parking Garage for all 5 Broadway In El Paso series shows.
To learn more, please visit our Ticket Policies page.
Please add newsletter@destinationelpaso.com to your safe senders list, address book, and/or primary inbox tab to ensure you receive our messages. If you think you are not seeing our emails, please check your Spam folder or Promotions tab first. To subscribe a new email, CLICK HERE.
You may unsubscribe at any time but know that doing so means you may miss important ticketing and transactional communications.
We highly recommend that all subscribers do the following: Regularly check to ensure you are receiving emails from us; mark the addresses above as safe senders; and reach out to the Plaza Theatre Box Office if your email address has changed. The email address you use for Broadway In El Paso and Ticketmaster communications should be one you check often.
Please log in to your Account Manager dashboard. Note that you will need to first log in with the email address we have on file, before making further changes to your account. If you are unsure which email address is on file, please contact us at boxoffice@destinationelpaso.com
Once logged in, select your name from the top righthand corner, and choose “My Profile.” Then, simply make any contact info changes necessary. Be sure to scroll down and hit save when you’re done.
Downloading your mobile tickets to your smartphone’s wallet app allows a quick, convenient place to access your Broadway In El Paso tickets. To access your mobile tickets, login to your Account Manager dashboard from your smartphone’s mobile internet browser. This may be Google Chrome, Safari or another browser you may have previously installed. Then, follow the steps below.
1. Select ‘Manage My Events’ from the Quick Links Menu.
2. Tap the Event to view those individual tickets.
3. Tap the seat under the “My Tickets” listing to view the ticket.
4. Tap the ‘Add to Wallet’ or ‘Save to Phone’ button.
5. Then, tap ‘Add’ to save the ticket to your smartphone’s mobile wallet.
6. After you’ve saved a ticket, swipe left on your screen to navigate to the next ticket.
7. Repeat the process until you have saved all of your mobile tickets.
To access your mobile tickets at the event, simply open your phone’s mobile wallet and tap the ticket.
Everyone needs a ticket, regardless of age. Children under the age of 6 are not allowed at most Broadway in El Paso performances. Some exceptions apply, including special productions for young children such as Bluey’s Big Play and Paw Patrol. Children must be able to sit quietly in their own seats without disturbing other guests. As a further courtesy to our guests, Broadway in El Paso recommends one parent or chaperone for every one child in attendance.
For more information including special entrances and purchasing ADA seats contact the Plaza Theatre Box Office: 915-231-1111 | boxoffice@destinationelpaso.com.
Ticket on sales vary per show. Click Here to access the shows on sale. The only way to guarantee tickets to all shows is to Subscribe to the 5-Show Package and purchasing GROUPS of 10 or more!
Want to be notified when single tickets go on sale? Sign up for our e-newsletter and follow us on socials!
Yes, the Plaza Theatre is Clear and Cashless! Only clear plastic, vinyl, or PVC bags no larger than 12″ x 6″ x 12″ are allowed. Non-clear bags permitted are small bags no larger than 4.5″ x 6.5.” Clear branded bags with logo no larger than 3.4″ x 4.5″ are also permitted. The Plaza Theatre only accepts credit/debit cards and mobile payments. Cash will not be accepted.
CLICK HERE for more KNOW BEFORE YOU GO rules and guidelines.
To learn about the Plaza Theatre’s safety protocol including guest’s condition of entry please click here.